General
Subscribing and using evalink analytics
Problem As an Alarm Receiving Center (ARC) administrator, I want to easily review the performance of my team and monitor my day-to-day operations. Solution evalink analytics is an add-on service that you can enable in your evalink talos tenant. It ...
Error "Call Error 31402 - UserMedia Acquisition Failed Error" with Twilio VoIP integration
In this article we will explain the reason behind the error 31402 when using the Twilio VoIP integration. Problem Description When trying to make a call in talos using the Twilio VoIP integration, you get the following error: Call Error 31402 ...
Change the email used to log in your evalink talos tenant
In this article we will explain how to change your email used for logging in evalink talos. Problem Description You need to change the email address you use to log in evalink talos. Solution There is no direct way for a user to change the email ...
Control + Space shortcut not woking on MacOS
In this article, we will explain how to fix the "Control + Space" shortcut if it does not work on MacOS. Problem Description The Control + Space shortcut which opens the Pebble language placeholders list does not work under MacOS. Solution Once ...
Failed to export PDF in evalink talos
In this article, we are going to explain how a Windows OS setting can affect the PDF export in evalink talos and how you can fix this issue. Problem description When you try to export a PDF report in evalink talos and you see a message "Failed to ...
Serial Data from Tyco MX4000 panel to evalink talos using ipTNA4i transmitter
In this article we will describe how to interpret the serial data from a Tyco MX4000 panel in evalink talos and how to extract the useful information for further actions. The panel we have is a Tyco MX4000 which provides serial data to evalink talos. ...
Migrate from 'DC09 ARC Connection' to the 'Alarm Dispatcher' in evalink talos
In this article, we are going to describe how to migrate from DC09 ARC Connection to the Alarm Dispatcher. The DC09 ARC Connection integration will soon be decommissioned from evalink talos. The replacement is the Alarm Dispatcher, an integrated tool ...
Configuring Virtual Email Receiver or Email Integration with a Gmail Account
In this article, we are going to explain how to enable the Virtual Email Receiver or the Email Integration in evalink talos with a personal Google Account. This process requires a setup of an App Password in Google. Google recently announced that ...
Twilio integration - How many numbers do I need?
In this article, we are going to explain how many Twilio numbers do we need per integration and which is the correct format to write a phone number in evalink talos. How many numbers do I need? evalink talos has four (4) Twilio-related integrations: ...
Different Workflows for Multiple Receivers under one Site in evalink talos
In this article, we are going to describe how to distinguish between multiple receivers within one site and execute a different workflow for every alarm triggered by each receiver. If several transmitters of the same type are connected to a site, ...